Customer Service/Inside Sales

SUMMARY:

Perform duties that may include a combination of answering telephones, order entry, quoting, or handling product questions. Interact with customers over the phone and email to provide information in response to inquiries about products and services and to handle and resolve questions.

ESSENTIAL FUNCTIONS:

• Quote prices, credit terms, or other bid specifications. • Prepare orders obtained and submit orders for processing. • Confer with customers by telephone or email to provide information about products or services, pricing, availability, credit terms, take or enter orders, cancel accounts, or obtain details of complaints. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Resolve customers’ service or billing questions by performing activities such as exchanging merchandise, refunding money, or adjusting bills. • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. • Complete customer onboarding in Business Central • Apply pre-payments on customer accounts. • Communicate with customers, employees, and visitors to answer questions, explain information, take orders, and/or address complaints.

EXPERIENCE AND EDUCATION: • Associates degree preferred – High school diploma (or GED or high school equivalence certificate). • Knowledge of principles and processes for providing customer and personal services. This includes external and internal customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Knowledge of administrative and clerical procedures and systems, such as Microsoft Office and Business Central, and other office procedures.

This is a full time position starting 40-50k salary with a full complement of benefits. Call us today for more information.